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Frequently Asked Questions - Administration
and Accounting
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What do I need
to do to return this Part/System?
Download RGA Form from Web Site, call WKI (337 988-2360) to obtain RGA
Number, fill out RGA Form, Ship Part/System to WKI.
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Will I
automatically receive a replacement part/system if I have an RGA? No, you must Purchase a Part/System from
Dealer/Representative/WKI.
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How do I get
my money back? WKI will Credit the
Part/System to the Customer once the RGA has been Approved. If not approved, you will not receive a
credit.
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Are there any
Fees associated with RGAs? Yes, If an
item was purchased in error, a 20% Re-Stocking Fee will be applied.
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What is the
lead-time for Parts/Systems? Read
Terms and Conditions Cut Sheet. CAT100.
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What are the
Payment Terms for my Parts/System Order? Read Terms and Conditions Cut Sheet. CAT100.
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Is there a
RUSH FEE for same day shipping? Yes,
a $21.40 RUSH Fee will be applied to same day orders. CAT100.
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How many O & M
Manuals can I get at no charge? WKI
will provide three (3) O&M Manuals at no-charge. Any additional Manuals
will be $25.00 per copy. CAT100.
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